Frequently Asked Questions

Account

• I have registered and placed an order using the Paylogic system, but aborted the order. Can I still proceed with the order?
Yes, this is possible. Go to the website where the order was placed before, enter the amount of tickets you wish for in step 1. In step 2, it is not necessary to register again. Log in using your Paylogic Account and complete the next steps.
• I would like to know the status of my order.
The status of your order and other information can be checked at the Paylogic Account Login, https://www.paylogic.nl/login. For several events it is not necessary to register. In that case, please contact the Customer service to request your order status.
• I would like to login at the Account Login, but I do not have an account.
During the order with the Paylogic system, a registration form has been filled in. As a result, Paylogic has sent you an email containing an username and password for your Paylogic Account. The username is the email address you have used in the registration form.
• I lost the password to my Paylogic Account.
On the Account Login page (https://www.paylogic.nl/login) you can indicate that you have lost your password. After verification of your email address, Paylogic will provide you with a new password.
• I have placed an order with the Paylogic system, but have not received an email concerning the order.
It is possible that due to security restrictions of your email provider, email from Paylogic is regarded as spam or junk mail. In that case, the mail concerning your order will be placed in your spam or junk mailbox. To prevent email from Paylogic being marked as spam or junk mail, you can submit customerservice@paylogic.nl as “safe” to your email provider.
• I have lost an email from Paylogic.
All emails sent from Paylogic to you can be found on your Paylogic Account. You can access your account by logging in on https://www.paylogic.nl/login

Ticket

• Do I need to print the e-tickets at A4 size?
The tickets need to be printed at A4 size. The A4 size optimizes the scanning and entrance procedure.
• Do I need to print the tickets in colour?
It is not necessary to print the e-tickets in colour. The barcode needs to be clear and scannable. This will not be influenced by the e-ticket printed either in colour or black and white.
• I cannot open the tickets, what can I do?
The tickets are sent as an PDF-file. This file can be opened with Adobe Reader. This program can be freely downloaded at www.adobe.com. The tickets can be opened and printed after installation of the program.
• Can I copy my tickets?
The e-tickets contain an unique barcode. A ticket can only be scanned once at the entrance of the event for admittance. It is of no use to make copies or to sell copies of the tickets
• I do not have the possibility to print the tickets, what can I do?
The tickets are sent to you by email. This email can be forwarded to someone you know and possesses a printer. Another possibility is to open the file at the library or copy shop and print it there.
• I have a question regarding Paylogic, but it is not answered in the FAQ.
You can always contact Paylogic, if you have not found the answer to your question on this website. You can submit your question on your Paylogic account. Login on (https://www.paylogic.nl/login) and submit your question under the menu item “Helpdesk”. Paylogic customer service will attend to your question as soon as possible.

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